FAQ

Where do you ship?

We currently ship to customers in the United States.

How long does shipping take?

Estimated delivery is typically 10-20 business days after your order is processed, depending on destination, carrier conditions, and seasonal delays.

How can I track my order?

When tracking is available, we will send a tracking link by email after your order ships. If tracking has not updated for several days, please contact us.

Can I return an item?

Eligible items may be returned within 30 days after delivery. Items must be unused, unopened where applicable, and in their original packaging. For hygiene and safety reasons, opened or used baby care, maternity care, personal care, and intimate-contact items are not eligible for return.

How do I start a return?

Please contact us before sending anything back. If your return is approved, we will provide return instructions and the applicable return address.

How do I contact support?

Please email us at shaoyong030@gmail.com or use the Contact page.